Policy Effective Date – 1st August 2025
1. Purpose of the Policy
We are committed to providing a fair and transparent refund process for all paid services. This policy outlines your rights and our responsibilities when handling refund requests for services purchased electronically.
2. Scope
This policy applies to:
- Employers who purchase job advert placements or recruitment services on our platform
- Transactions made via debit/credit card or electronic payment platforms
- Telephone orders processed by our customer support team
3. Eligibility for Refunds
Refunds will be considered under the following conditions:
- Duplicate payments due to technical issues or accidental resubmission
- Accidental or unauthorised payments (subject to verification)
- Failure to deliver services as advertised due to internal errors
- Cancellation within 14 days of purchase, provided the service has not yet been used (in accordance with UK Consumer Contracts Regulations)
Refunds will not be granted:
- After a job listing has gone live
- After candidate data has been accessed or downloaded
- If the service has been fulfilled or partially delivered
4. How to Request a Refund
To request a refund, please contact us within 14 calendar days of purchase with the following information:
- Business name
- Contact name and phone number
- Payment reference or invoice number
- Reason for refund request
Contact Details:
- Email: info@driverjobs.co.uk
- Post: 18 Longwood Road, Trafford Park, Manchester M17 1PZ
5. Processing Timeframes
Acknowledgement: Within 2 working days of receiving your request Assessment: Refunds are typically assessed within 5 working days Approval: If approved, refunds will be processed via the original payment method within 7–10 working days You will receive written confirmation of the outcome
6. Payment Methods for Refunds
Refunds will be made only to the original payment method used during purchase. We do not issue refunds via alternative methods for security and compliance reasons.
7. Disputed Transactions
If you dispute a charge through your bank or payment provider, we reserve the right to suspend your account until the dispute is resolved. We encourage all clients to contact us first to resolve refund issues promptly and professionally.
8. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in legal or operational practices. All updates will be published on our website.
